320 PALMETTO DR. · PASADENA, CA 91105 · (626) 535-9315 · [email protected]

EDUCATION:

UNIVERSITY OF CALIFORNIA, LOS ANGELES

· B.A. Political Science 1999; GPA: 3.3

· HTML 1.0-4.0 · Macromedia Dreamweaver 3.0 · Adobe Photoshop 5.5 · MS OFFICE

· CSS · Microsoft Frontpage 2000 · Adobe Illustrator 9.0 · Macromedia Flash 4.0 · FTP

Will Learn: ·ASP 3.0 · C++ ·Java · WAP · WML · WMLscript

8/00-Current

LAKPC.ORG-LOS ANGELES, CA

PROJECT MANAGER, WEB DESIGNER

· Creating site from ground up. Go to site at http://www.lakpc.org.

· Developing all graphic elements using Photoshop and Imageready.

· Conduct monthly meetings to discuss needed improvements and new ideas..

· Maintaining weekly content updates for all english sections.

· Personal site: http://members.fortunecity.com/thomasmlee

· Other sites: http://www.justoffcampus.com; http://geocities.com/thomasmlee2001

PEOPLESUPPORT.COM-WESTWOOD, CA

CUSTOMER CARE AGENT/QUALITY ASSURANCE TESTER

· Utilized state of the art chat technology to provide real time customer care.

· Created web accessible scripts for use with e-mail management systems.

· Compiled data on latest e-business tools, software, and technology for PS website update.

· Monitored performance of team chats, telephone calls, and e-mail responses.

· Held weekly meetings with individual customer care agents for evaluation and constructive criticism.

6/97 - 9/97

5/99 - 7/99

COTCHETT, PITRE & SIMON - BURLINGAME, CA

PARALEGAL - CLASS ACTION, ANTI-TRUST, ENVIRONMENTAL LITIGATION

Kopies et al. v. Eastman Kodak Company (Class Action Anti-trust)

· Summarized witness and expert deposition transcripts

· Reviewed and analyzed evidence for factual evidence in briefs

· Prepared direct/cross examination and witness testimony for mock trial

Thomas et al. v. Lockheed Martin Corporation (Class Action Environmental)

· Reviewed and analyzed documents as part of document production team in Burbank, CA

· Coded documents and entered into database for efficient summary of data

Anheuser-Busch v. Widmer Beer et al.(Class Action Anti-Trust)

· General filing and case management

· Reviewed and analyzed evidence for factual data to be used in briefs

U.S. DEPARTMENT OF COMMMERCE - LOS ANGELES, CA

TRADE AND MARKET RESEARCH ASSISTANT

· Analyzed National Trade Data Bank (NTDB) and STATS USA databases

· Prepared Customized Market Analysis (CMA) reports of foreign and domestic markets

· Conducted Quarterly telephone surveys of company export statistics and status

· Drafted distribution material for the world's largest trade show COSMOPROF '98

LOS ANGELES MUNICIPAL COURT

CIVIL DIVISION CLERK/LEGAL ASSISTANT

· Processed in coming and outgoing case files

· Maintained online status of active cases

· Validated financial aid/fee waivers

INSTITUTE FOR SOCIAL SCIENCE RESEARCH - LOS ANGELES, CA

SURVEY RESEARCH UNIT INTEVIEWER

· Persuaded telephone respondents to participate in survey regarding ethnic relations

· Executed "General Interviewing Techniques", SRC/ISR University of Michigan

· Analyzed trends and pre-dispositions of different social groups

Reading, playing guitar, writing music, sports, movies, exploring restaurants